Middlesex Asphalt Services Inc (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your information when you visit middlesexasphaltservicesinc.com (the “Site”) or contact us about our asphalt paving and pavement maintenance services.
1. Information We Collect
We collect information you provide directly to us when you:
- Submit a contact or estimate-request form on the Site
- Call or email us about our services
- Communicate with us by text message or social media
The information we typically collect includes:
- Contact details: name, phone number, email address
- Project details: service requested, project city or address, project description, photos you choose to send
- Communication content: the message you send us
We also automatically collect limited technical information when you visit the Site, including IP address, browser type, device type, pages viewed, referring URL, and similar diagnostic data. This information is used to maintain the Site and improve user experience.
2. How We Use Your Information
We use the information you provide to:
- Respond to your estimate requests and inquiries
- Schedule and deliver the services you request
- Send you project updates, quotes, invoices, and follow-up communications
- Improve our Site, services, and customer experience
- Comply with legal obligations and protect our legal rights
We do not sell your personal information to third parties.
3. Service Providers We Share Information With
We share information only with the limited service providers that help us operate our business. These providers are contractually required to safeguard your information and use it only for the purposes for which we share it. They include:
- Email delivery: Resend (used to deliver form submissions to our team inbox)
- Website hosting: Vercel Inc.
- Domain & DNS: GoDaddy
- Analytics & advertising: Google (Google Analytics, Google Ads conversion tracking, where applicable)
We may also disclose information when required by law, court order, or subpoena, or to protect the rights, property, or safety of our company, our customers, or others.
4. Cookies and Similar Technologies
The Site uses a small number of first-party and third-party cookies for:
- Essential functionality (form submission, security)
- Anonymous usage analytics (so we can understand which pages are useful)
- Advertising measurement (so we can see whether ad campaigns lead to inquiries)
You can disable cookies in your browser settings. Disabling cookies may affect certain Site features but will not prevent you from contacting us.
5. Data Retention
We retain the information you provide for as long as is necessary to deliver the services you request and to comply with our legal, tax, and accounting obligations. Inquiry records are typically retained for up to seven years.
6. Your Rights
Depending on the state or country you live in, you may have the right to:
- Request a copy of the personal information we hold about you
- Request that we correct inaccurate information
- Request that we delete your information
- Opt out of marketing communications at any time
- Opt out of the sale or sharing of your information (we do not sell personal information)
To exercise any of these rights, email us at sales@middlesexasphaltservices.com or call (774) 777-5947. We will respond within 45 days.
7. Children’s Privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. External Links
The Site may contain links to third-party websites (for example, our social media pages). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be highlighted on the Site for a reasonable period.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Middlesex Asphalt Services Inc
6 Oregon Rd, Southborough, MA 01772
Phone: (774) 777-5947
Email: sales@middlesexasphaltservices.com